Remote Worker Emergency Calling
The Remote Worker Emergency Calling feature enables customers to provide reliable emergency calling support to remote workers by using remote Virtual Private Network (VPN) connections. Emergency calls from off-premises users are routed to the Public Safety Answering Point (PSAP), and user-provided location information is delivered with each call.
To use this feature, remote workers must confirm or update their location whenever their device registration is interrupted. A customizable disclaimer notice is first displayed on the devices that are designated for off-premises (connected remotely to the customer network), which advises the users to provide correct location information. After the location information is provided, the off-premises location that is currently associated with the designated device is displayed. Users can confirm their current location or select another previously stored location from their device display; if their location is new, they are directed to the Cisco Emergency Responder Off-Premises User web page to create a new location.
Before completing this process, the administrator may restrict the device to calling a single configured destination. This action ensures that the device user has acknowledged the disclaimer and provided current location information before the device is enabled for normal use.
Prerequisite: You must configure Intrado (a third party application) on the Cisco Emergency Responder before you configure the Remote Worker Emergency Calling feature.
Configure User As a Remote Worker
| Step 1 | From Cisco Unified CM Administration, choose . |
| Step 2 | Enter the appropriate search criteria to find the phone and click Find. |
| Step 3 | Choose the phone for which you want to configure Remote Worker Emergency Calling. |
| Step 4 | From the Device Information section, select the appropriate user ID from the Owner User ID drop-down list and check the Remote Device check box. |
| Step 5 | Click Save. |
Specify Alternate Routing for Emergency Calling
| Step 1 | From Cisco Unified CM Administration, choose . |
| Step 2 | From the Server drop-down list, choose a server. |
| Step 3 | From the Service drop-down list, choose Cisco CallManager. |
| Step 4 | In the Clusterwide Parameters (Emergency Calling for Required Off-premise Location) section, specify Alternate Destination for Emergency Call. |
| Step 5 | Specify Alternate Calling Search Space for Emergency Call. |
| Step 6 | Click Save. |
Configure the Application Server
| Step 1 | From Cisco Unified CM Administration, choose . |
| Step 2 | Click Add New. |
| Step 3 | From the Application Server Type drop-down list, select CER Location Management. |
| Step 4 | Click Next. |
| Step 5 | In the Name field, specify a name to identify the application server that you are configuring. |
| Step 6 | In the IP address field, specify the IP address of the server that you are configuring. |
| Step 7 | From the list of Available Application Users, select the application user and click the Down arrow. |
| Step 8 | In the End User URL field, enter a URL for the end users that are associated with this application server. |
| Step 9 | Click Save. |
Configure E911 Messages
| Step 1 | From Cisco Unified CM Administration, choose . |
| Step 2 | Select the required language link of the E911 messages. The E911 Messages Configuration page displays the Agreement, Disclaimer, and Error messages. |
| Step 3 | (Optional) Edit the E911 messages to be displayed on off-premises devices. |
| Step 4 | Click Save. |
